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Site Policies

Terms and Conditions

The Goods Tube Pty Limited (ACN 153 965 578) (The Goods Tube) provides this http://www.thegoodstube.com (Site) to you subject to these terms and conditions of use (Terms). You agree and acknowledge that any access by you of, and/or anyone accessing the Site with you (You) will constitute an express agreement by you to comply with the Terms. Ignorance by you of the existence of the Terms does not constitute a waiver of any provisions contained in the Terms and if you choose not to accept the Terms you are not to continue accessing the Site. The terms constitute the entirety of the terms and conditions of use with respect to the site unless otherwise expressly allowed for in writing by The Goods Tube.

The Goods Tube reserves the right to vary any of the Terms, or any other policy or guideline of the Site, at any time and in its sole discretion and without notice to you. Unless otherwise specified in writing by The Goods Tube, any changes or modifications to the Terms will be effective immediately upon publication on the Site. You hereby agree to review the Terms and any other policies and guidelines contained in the Site periodically to be aware of any variations to the Terms and furthermore you acknowledge that any use by you of the Site constitutes an agreement by you to use the Site pursuant to the Terms as amended or varied from time to time. If you do not agree to any amended terms, you must stop using the Site.

Entering the Site will constitute your acceptance of these Terms and Conditions. If you do not agree to abide by these terms, please do not enter the Site.

Privacy Policy

Please refer to Goods Tube's Privacy Policy for information on how The Goods Tube collects, uses and discloses personally identifiable information from its users.

Ownership and Copyright

Except as otherwise expressly indicated by The Goods Tube in writing, the Site, and all information, messages data, software, photographs, graphs, videos, typefaces, graphics, music, sounds, and other material and other content contained in the Site, including, without limitation, the Goods Tube logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the Content) are the property of The Goods Tube or its Related Entities (as defined in the Corporations Act (Cth) 2001) or licensors and are protected by Australian and international copyright laws. The Site and all Content is copyrighted - (C) 2012 The Goods Tube Pty Limited All Rights Reserved.

Trademarks

The Goods Tube, the logo and all other product or service names or slogans displayed on the Site are registered and/or common law trademarks of The Goods Tube and/or its related entities, suppliers or licensors, and may not be copied, imitated or used in a same or deceptively similar fashion, in whole or in part, without the prior written permission of The Goods Tube or the applicable trademark owner. In addition, the look and feel of the Site, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of The Goods Tube and may not be copied, imitated or used, in a same or deceptively similar fashion, in whole or in part, without the prior written permission of The Goods Tube. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by The Goods Tube.

Limited Licence

The Goods Tube grants you a non-exclusive licence, expressly limited only to access and use of the Site, strictly in accordance with the Site's available usage options, and to view, copy and print portions of the Content as provided for in the Site. Nothing in the Site, the Content or the Terms is intended to grant you the right to sublicense the licence to anyone or any entity. The license is granted solely in accordance with the Terms, and you agree and acknowledge the following:

  1. you may only view, copy and print portions of the Site Content for your own informational, personal and non-commercial use;
  2. you may not modify or otherwise make derivative uses of the Site or the Content, or any portion thereof;
  3. any displays or printouts of Site Content must be marked "© 2012, The Goods Tube Pty Limited All rights reserved.";
  4. you may not remove or modify any copyright, trademark, or other proprietary notices that have been placed in the Content;
  5. you may not use any data mining, robots or similar data gathering or extraction methods with respect to the Site;
  6. you may not use the Site or the Content other than for its intended purpose; and
  7. you may not reproduce, prepare derivative works from, distribute or display the Site or any Content (except for page caching), except as provided herein.

Except as expressly permitted above, any use of any portion of the Site or Content without the prior written permission of The Goods Tube is strictly prohibited and will terminate the licence granted in these Terms.

Any such unauthorised use by you of the Site may also violate applicable country laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms may be construed as conferring any licence to you with respect to intellectual property rights. This license is revocable at any time.

You represent and warrant that your use of the Site and the Content will be consistent with this licence and will not infringe or violate the rights of any other party or breach any contract or legal duty to any other parties, or violate any applicable law. You expressly agree to indemnify The Goods Tube against any liability to any person arising out of your use of Content not in accordance with these Terms.

To request permission for uses of Content not included in the foregoing licence, you may contact The Goods Tube by mail to:

Site Administrator
The Goods Tube Pty Limited
169 Albion St
Surry Hills, NSW, 2010
Australia
studio@thegoodstube.com

Hyperlinks

You are granted a limited, non-exclusive right to create a text hyperlink to the Site for non-commercial purposes, provided such link does not portray The Goods Tube or any of its products or services in a false, misleading, derogatory or otherwise defamatory manner and provided further that the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. You may not use a The Goods Tube logo or other proprietary graphic of The Goods Tube to link to the Site without the express written permission of The Goods Tube. Further, you may not use, frame or utilise framing techniques to enclose any The Goods Tube owned trademark, logo or other proprietary information, including the images found at the Site, the content of any text or the layout/design of any page or form contained on a page on the Site without The Goods Tube's express written consent. Except as noted above, you are not conveyed any right or licence or under any patent, trademark, copyright or proprietary right of The Goods Tube or any third party. Nothing contained on the Site may be construed as granting any license or right to use any patent, trademark, copyright or other proprietary right of The Goods Tube or any third party without the prior written permission of The Goods Tube or such other party that may own such patent, trademark, copyright or other proprietary right(s).

The Site may contain links to third-party Web sites (Third Party Sites) and third-party content (Third Party Content) as a service to those interested in this information. You use links to Third Party Sites, and any Third Party Content therein, at your own risk. The Goods Tube does not monitor or have any control over, and makes no claim or representation regarding, Third Party Content or Third-Party Sites. The Goods Tube provides these links only as a convenience, and a link to a Third Party Site or Third Party Content does not imply The Goods Tube's endorsement, adoption or sponsorship of, or affiliation with, such Third Party Site or Third Party Content. The Goods Tube accepts no responsibility for reviewing changes or updates to, or the quality, content, policies, nature or reliability of, Third Party Content, Third Party Sites, or Web sites linking to the Site. When you leave the Site, our terms and policies no longer govern. You should review applicable terms and policies, including privacy and data gathering practices, of any Third Party Site, and should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any third party.

Use of the Forums and Other Interactive Areas

The Site may contain forums in which you or third parties may post reviews of products or other content, messages, materials or other items on the Site (Interactive Areas). If The Goods Tube provides such Interactive Areas, you are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Site any of the following:

  1. Any message, data, information, text, music, sound, photos, graphics, code or other Content that is unlawful, libellous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  2. Content that would constitute, encourage or provide instructions for a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the U.S. Securities and Exchange Commission or any rules of a securities exchange such as the New York Stock Exchange, the Australian Stock Exchange or the NASDAQ;
  3. Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;
  4. Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
  5. Unsolicited promotions, political campaigning, advertising or solicitations;
  6. Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
  7. Viruses, corrupted data or other harmful, disruptive or destructive files;
  8. Content that is unrelated to the topic of the Interactive Area(s) in which such Content is posted; or
  9. Content that, in the sole judgment of The Goods Tube, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Site, or which may expose The Goods Tube or its affiliates or its users to any harm or liability of any type.

The Goods Tube takes no responsibility and assumes no liability for any Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is The Goods Tube liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. As a provider of interactive services, The Goods Tube is not liable for any statements, representations or Content provided by its users in any public forum, personal home page or other Interactive Area. Although The Goods Tube has no obligation to screen, edit or monitor any of the Content posted to or distributed through any Interactive Area, The Goods Tube reserves the right, and has absolute discretion, to remove, screen or edit without notice any Content posted or stored on the Site at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any Content you post or store on the Site at your sole cost and expense.

Any use of the Interactive Areas or other portions of the Site in violation of the foregoing violates these Terms may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Site. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect The Goods Tube's systems and customers, or to ensure the integrity and operation of The Goods Tube's business and systems, The Goods Tube may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, email address, etc.), IP addressing and traffic information, usage history, and posted Content. The Goods Tube's right to disclose any such information shall govern over any terms of The Goods Tube's Privacy Policy.

Rights to User Content

Content submitted by users will be considered non-confidential and The Goods Tube is under no obligation to treat such Content as proprietary information. Without limiting the foregoing, The Goods Tube reserves the right to use the Content as it deems appropriate, including, without limitation, deleting, editing, modifying, rejecting, or refusing to post it. The Goods Tube is under no obligation to offer you any payment for Content that you submit or the opportunity to edit, delete or otherwise modify Content once the Content has been submitted to the Site. The Goods Tube shall have no duty to attribute authorship of Content to you, and shall not be obligated to enforce any form of attribution by third parties.

If it is determined that you retain moral rights (including rights of attribution or integrity) in the Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the Content by The Goods Tube or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the Content; and (d) you forever release Goods Tube, and its licensees, successors and assigns, from any claims that you could otherwise assert against The Goods Tube by virtue of any such moral rights.

Advertisements and Promotions

The Goods Tube may run advertisements and promotions from third parties on the Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than The Goods Tube, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. The Goods Tube is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of third-party advertisers on the Site.

Copyright Complaint Policy

Infringement Notification:

If you believe in good faith that materials hosted by us infringe your copyright, please provide the written information requested below. The procedure outlined below is exclusively for notifying The Goods Tube that your copyrighted material has been infringed.

Please provide the following information in the following format (including Section Numbers):

  1. A clear identification of the copyrighted work you claim was infringed.
  2. A clear identification of the material you claim is infringing the copyrighted work, and information that will allow us to locate that material on the Website, such as a link to the infringing material.
  3. Your contact information so that we can reply to your complaint, preferably including an email address and telephone number.
  4. Include the following statement: "I have a good faith belief that the material that is claimed as copyright infringement is not authorised by the copyright owner, its agent, or the law."
  5. Include the following statement: "I swear, under penalty of perjury, that the information in the notification is accurate and I am the copyright owner, or am authorised to act on behalf of the owner, of an exclusive right that is allegedly infringed."
  6. The notice must be signed by the person authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.

Notices of claims of copyright infringement on this website should be emailed or mailed to:

Legal Director
The Goods Tube Pty Limited
169 Albion St
Surry Hills, NSW, 2010
Australia
studio@thegoodstube.com

We suggest that you consult your legal advisor before filing a notice or counter-notice. Also, please note that you may be liable for damages (including costs and legal fees) if you make a false claim of copyright infringement.

We will review and address all notices that comply with the requirements above.

Repeat Infringer Policy

In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, The Goods Tube has adopted a policy of terminating, in appropriate circumstances and at The Goods Tube's sole discretion, subscribers or account holders who are deemed to be repeat infringers. The Goods Tube may also at its sole discretion limit access to the Site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Registration Data; Account Security

You agree to:

  1. provide accurate, current and complete information about you as may be prompted by any registration forms on the Site (Registration Data);
  2. maintain the security of your password;
  3. maintain and promptly update the Registration Data, and any other information you provide to The Goods Tube, and to keep it accurate, current and complete; and
  4. accept all risks of unauthorised access to the Registration Data and any other information you provide to The Goods Tube.

WARRANTY DISCLAIMER

EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN WRITING BY THE GOODS TUBE, THE SITE, THE MATERIALS CONTAINED THEREIN AND THE SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (SERVICES) ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE GOODS TUBE EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT AS TO THE SERVICES, INFORMATION, CONTENT AND MATERIALS ON THE SITE. THE GOODS TUBE DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN THE SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR REPRESENTATION AS TO THE ACCURACY OR PROPRIETARY CHARACTER OF THE SITE, THE SITE CONTENT OR ANY PORTION THEREOF.

THE GOODS TUBE IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT OR IMAGERY. WHILE THE GOODS TUBE ATTEMPTS TO MAKE YOUR ACCESS TO AND USE OF THE SITE AND THE SERVICES SAFE, THE GOODS TUBE CANNOT AND DOES NOT REPRESENT OR WARRANT THAT THE SITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THEREFORE, YOU SHOULD USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES FROM ANY DOWNLOAD OR USE OF THE SITE.

LIMITATION OF LIABILITY

YOU WAIVE AND COVENANT NOT TO ASSERT ANY CLAIMS OR ALLEGATIONS OF ANY NATURE WHATSOEVER AGAINST THE GOODS TUBE, ITS AFFILIATES, OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS ARISING OUT OF OR IN ANY WAY RELATING TO YOUR USE OF THE SITE, THE SERVICES, THE CONTENT OR THE MATERIALS CONTAINED IN OR ACCESSIBLE THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, ANY CLAIMS OR ALLEGATIONS RELATING TO THE ALLEGED INFRINGEMENT OF PROPRIETARY RIGHTS, ALLEGED INACCURACY OF SITE CONTENT, OR ALLEGATIONS THAT THE GOODS TUBE HAS OR SHOULD INDEMNIFY, DEFEND OR HOLD HARMLESS YOU OR ANY THIRD PARTY FROM ANY CLAIM OR ALLEGATION ARISING FROM YOUR USE OR OTHER EXPLOITATION OF THE SITE. YOU USE THE SITE AT YOUR OWN RISK.

WITHOUT LIMITATION OF THE FOREGOING, NEITHER THE GOODS TUBE NOR ANY PARTIES PROVIDING SITE CONTENT SHALL BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SITE, THE SERVICES, THE CONTENT OR THE MATERIALS CONTAINED IN OR ACCESSIBLE THROUGH THE SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM YOUR RELIANCE ON ANY SITE CONTENT OR OTHER INFORMATION OBTAINED FROM THE GOODS TUBE OR ACCESSIBLE VIA THE SITE, OR THAT RESULT FROM MISTAKES, ERRORS, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO THE GOODS TUBE'S RECORDS, PROGRAMS OR SERVICES.

IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE GOODS TUBE, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF THE SITE EXCEED ANY COMPENSATION YOU PAY, IF ANY, TO GOODS TUBE FOR ACCESS TO OR USE OF THE SITE.

BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Applicable Law and Venue

The Site (excluding Third Party Sites) is controlled by The Goods Tube Pty Limited and operated by The Goods Tube Pty Limited from its offices in and around Sydney, Australia. While The Goods Tube has made no effort to publish the Site elsewhere, the Site is accessible in all states of the Australia and in other countries. You and The Goods Tube both benefit from establishing a predictable legal environment in regard to the Site. Therefore, you and The Goods Tube explicitly agree that all disputes, claims or other matters arising from or relating to your use of the Site will be governed by the laws of New South Wales, Australia, without regard to its conflicts of law principles. You agree that all claims you may have against The Goods Tube Pty Limited arising from or relating to the Site will be heard and resolved in a court of competent subject matter jurisdiction located in New South Wales, Australia. You consent to the personal jurisdiction of such courts over you, stipulate to the fairness and convenience of proceeding in such courts, and covenant not to assert any objection to proceeding in such courts. If you choose to access the Site from locations other than in New South Wales, Australia, you will be responsible for compliance with all local laws of such other jurisdiction.

Termination/Modification of Licence and Site Offerings

Notwithstanding any provision of these Site Terms, The Goods Tube reserves the right, without notice and in its sole discretion, without any notice or liability to you, to:

  1. terminate your license to use the Site, or any portion thereof;
  2. block or prevent your future access to and use of all or any portion of the Site, Site Content or Services;
  3. change, suspend or discontinue any aspect of the Site, Content or Services; and
  4. impose limits on the Site, Site Content or Services.

Severability

If any provision of these Site Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Site Terms and shall not affect the validity and enforceability of any remaining provisions.

Notices

You agree that we have the right to send you certain information in connection with the Site. We may send you this and any other information in electronic form to the e-mail address you specified when you created an account through the Site or with any subdivisions of the Site such as Community, etc. You may have the right to withdraw this consent under applicable law, but if you do, we may cancel your rights to the Site. Notices provided to you via e-mail will be deemed given and received on the transmission date of the e-mail. As long as you access and use the Site, you agree that you will have, or have access to, the necessary software and hardware to receive such notices. If you do not consent to receive any notices electronically, you agree to stop using or accessing the Site.

Membership

The Goods Tube offers its services to its members and any user who accepts these Terms and Conditions. Usage of the site is a privilege, not an entitlement, and The Goods Tube may change its services and suspend, terminate or restrict your membership at any time if it believes that this is reasonably justified within the terms of this Agreement or any of its Policies or terms outlined in the Subscription Agreement. In the event that The Goods Tube changes its services, suspends, terminates or restricts your membership/ or general access in the circumstances outlined above or in this Agreement, you may not be able to access our services temporarily or permanently and you are prohibited from applying for a new account.

Our services are only available to, and may only be used by, legal entities (in the case of suppliers, only corporate entities, with an ABN) that can form legally binding contracts under applicable law. Without limiting the foregoing, our services are not available to persons under 18 years of age. If you do not qualify, you must not use our services.

Furthermore, in the event that an account is created under the name of a corporate entity, the authorised agent of such corporate entity, listed in the account details, hereby enters into this Agreement as personal guarantor. As personal guarantor, the authorised agent is personally liable with respect to the Terms.

Your membership is not transferable. Your The Goods Tube account (including feedback and associated member UserID) may not be dealt with in any way. In particular, you must not allow others to use them and must not transfer or sell them to another party. While you are a member you must maintain control of your account. You are responsible for what occurs on that account and must report any unauthorised use of your account or UserID to us.

Pricing

All pricing is in Australian Dollars (AUD).

Delivery

To ensure safe and reliable delivery of your Goods Tube/s, we use a mix of courier services and Australia EParcel Post enabling us to cover a wide range of shipping options and all destinations, including PO boxes.

The Goods Tube delivers Australia wide at a flat rate fee of $12.95.

Shipping is free when your order exceeds $150 in one transaction to the same address.

Same Day Delivery for Sydney Metro

Sydney Metro Only: Same-day deliveries are available for Sydney Metro at $26.95. Your order must be received by 11am that day. Same day delivery option is available at check-out.

Delivery Hours

Deliveries are made from Monday to Friday during business hours (9am-5pm). No deliveries are made during weekends or Public Holidays.

Delivery Schedule 

All our parcels are shipped from Sydney. Depending on the time of the day the order is placed Sydney deliveries are same or next day; Melbourne, Brisbane and Canberra 1-2 days; Adelaide and Hobart 3 days; Perth 5-6 days. For regional and remote areas please allow an additional 1-2 days to these estimates.

Estimated delivery times per state:

  • NSW: 1-3 business days
  • ACT: 1-3 business days
  • VIC: 1-3 business days
  • QLD : 1-3 business days
  • SA: 3-5 business days
  • TAS: 3-5 business days
  • WA: 5-8 business days
  • NT: 5-8 business days

Signature Required

Signature is required with courier services and Australia Eparcel Post. Please consider that the delivery address must be continuously occupied during business hours to receive your parcel. From our experience, providing a business address is the most reliable option.

Authority To Leave

Home deliveries have dramatically increased over the past few years and to make couriers life a little easier, parcels now has an Authority To Leave note as the new standard. Australia Post couriers are the same. Unless you specifically note on your order that there is NO Authority To Leave this will be the case. 

Couriers will only leave the parcel if they can see a reasonably safe and secure location to leave it. If the parcel cannot be left safely they will either 1) leave a calling card for the recipient to call up and arrange a new delivery time or 2) leave a card informing the recipient that the parcel has been taken to the nearest newsagent or Australia Post office and they can collect from there.   

If the parcel is not picked up in time, the courier will return the parcel to The Goods Tube. We will then follow up with purchaser. Re-delivery fees may apply for parcels that needs to be re-directed or re-delivered. 

Please note that when authority to leave has been given, The Goods Tube and the courier company take no responsibility or liability for the rare occasion of lost or stolen parcels after the courier has recorded the parcel as delivered.  

Unsuccessful Deliveries

If delivery is unsuccessful, depending on location and area, the courier with either leave a calling card asking the receiver to rearrange delivery either online or over the phone, or they will leave a card advising the receiver to pick up the parcel at the nearest post office or newsagent.

If the courier deems that there is a safe spot to leave the parcel, out of view and protected from weather conditions, they may leave the parcel without obtaining signature.

The Goods Tube is not liable for delay or any resending costs attributable to delivery attempts where the nominated address is unattended or incorrect.

Receiving Alcohol

You must be over 18 years of age to purchase and receive liquor in Australia. For all Goods Tubes with alcohol included, please ensure that the recipient is aged over 18 years and is available to receive the delivery.

International Deliveries

The Goods Tube can arrange international deliveries. We strongly advice against gifts containing alcohol and/or food items as these may be subject to customs in the destination country. We cannot guarantee against products being confiscated and removed from the gift or against import duty and taxes being added to the parcel upon receipt in the destination country.

For any urgent delivery requests outside of stipulated timeframes above or any other costumer service enquiries please call 1300 823 344 or email our team at studio@thegoodstube.com and we will do everything we can to help.

Returns and Refunds

Damaged Parcels or Items

In the unfortunate event of a damaged or faulty package or item, The Goods Tube will arrange for a replacement gift or item to be sent to you within a reasonable timeframe. Please contact The Goods Tube on 1300 823 344 or studio@thegoodstube.com within 48 hours of receipt of the gift with details of the damage and we will discuss the best way forward.

If the moment has gone and you do not wish a replacement gift tube or damaged items resent, and provided sufficient proof has been submitted, we will refund the value of the gift or damaged item.

Late Deliveries

Refunds will not be given for late delivery. The Goods Tube will not be held liable for late delivery outside of our stipulated delivery time frames. We endeavour to ship your order promptly and without delay. If a delay does occur it is often during transit which it outside of our control. In the rare case of not receiving your parcel within the anticipated time frame, please contact us on 1300 823 344 or email studio@thegoodstube.com and we will follow up.

For all costumer service enquiries please call 1300 823 344 or email our team at studio@thegoodstube.com.

Liquor Licence

NSW packaged liquor license number LIQP770016467
NSW Liquor Act 1982: It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.

VIC Liquor Control Reform Act 1998: Under the Liquor Control Reform Act 1998 for Victoria, it is an offence - To supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000) - For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).
All content of this website is copyright and may not be reproduced in any form without written permission from The Goods Tube.

Security Notice

Hardware
The Goods Tube's utilisation of SAS70 type II / SSAE16 compliant data centres ensures that your data is protected by the industry gold standard for the robust delivery and security of data. Not all data centres are able to meet such strict standards.

Data Handling
Automated data handling by our file system ensures that your files remain under your full control. At no time does anyone at Goods Tube view or otherwise access your data. Once a file has reached its expiration date, our system automatically and permanently deletes the file from our servers.
All available file storage space is constantly being utilized by the file system, and the storage space that once held your file is rewritten to hold new files as they are uploaded to our servers.
Goods Tube does not back up customer files, so you are in complete control of all copies of your files at all times.

Transport
All data transmissions are protected using military grade 128-bit Secure Socket Layer (SSL) encryption security. This ensures that your data is never exposed during transport from your computer to our data centre. In the unlikely event of data being intercepted during transport, our end-to-end SSL encryption ensures your data is unreadable.

HTTPS Sessions
Every The Goods Tube account holder is required to sign-in using a Hypertext Transfer Protocol Secure (HTTPS) enabled browser, thereby protecting the password and user ID login information from electronic eavesdropping. No user may access an account without a unique, registered user ID and password.
HTTPS connections are used to secure web payment transactions, and for other highly sensitive transactions that occur between computer systems and servers. HTTPS ensures a secure pathway is created over the Internet, wherein multiple systems interconnect and pass information between each other.

Password Protection
To further protect your data, every Goods Tube paid plan has the option to password protect file download links. Password protection has the primary advantage of limiting file access to only the party with whom you wish to share the file. With password protection enabled, no one may download your file without the correct password.

AES Storage
For customers demanding the highest level of data sensitivity, The Goods Tube provides the option of encrypting your file while is stored on our server. This extra security measure protects your data in the extremely unlikely event of unauthorized access to the data servers. Even if an intruder could access your data, it would be encrypted using military-grade 128-bit American Encryption Standard (AES) security. This feature is only available for Enterprise and Dedicated plans.

Advanced Security
In addition our application allows the option to use many advanced security features. Secure Simple Mail Transfer Protocol (SMTP) allows you to use your preferred email system to deliver our automated notification email in a secure manner. Also available are advanced administrator controls for customization, and even isolated file storage to ensure that there is no intermingling of data.

Questions and Comments

If you have any questions regarding these Site Terms or your use of the Site, please submit them to us by using our online form here.

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